Accessibility Statement

Compliance Status

This website is not compliant with the Act of 4 April 2019 on The Digital Accessibility of Websites and Mobile Applications operated by Public Sector Bodies. The non-compliances are listed below.

Inaccessible Content

Non-compliance with the annex.

Note: Some of the listed website addresses containing errors require logging in.

The website does not provide a CAPTCHA protection solution that accommodates various types of disabilities. The text from the image is not read aloud.
https://ekrk.ms.gov.pl/ep-web/registration
https://ekrk.ms.gov.pl/ep-web/visualize
https://ekrk.ms.gov.pl/ep-web/form/show?applicationType=INDIVIDUAL_QUERY
https://ekrk.ms.gov.pl/ep-web/form/show?applicationType=ENTITY_QUERY

The website does not have a proper heading structure. Some heading levels have been skipped or the first-level heading is missing, which may hinder the use of a screen reader.
https://ekrk.ms.gov.pl/ep-web
https://ekrk.ms.gov.pl/ep-web/login
https://ekrk.ms.gov.pl/ep-web/visualize
https://ekrk.ms.gov.pl/ep-web/application
https://ekrk.ms.gov.pl/ep-web/response
https://ekrk.ms.gov.pl/ep-web/user/changePersonalData
https://ekrk.ms.gov.pl/ep-web/user/changePassword
https://ekrk.ms.gov.pl/ep-web/form/show?applicationType=INDIVIDUAL_QUERY
https://ekrk.ms.gov.pl/ep-web/form/show?applicationType=ENTITY_QUERY
https://ekrk.ms.gov.pl/ep-web/application/new?applicationType=INDIVIDUAL_REQUEST
https://ekrk.ms.gov.pl/ep-web/application/new?applicationType=ECRIS_INDIVIDUAL
https://ekrk.ms.gov.pl/ep-web/registration

The forms lack precise information suggesting how to correct data in case of incorrect entry. The error notification does not clearly identify the error, which may make it difficult for the user to understand. The notification indicating an incorrectly completed form highlights the error only through the use of colour.
https://ekrk.ms.gov.pl/ep-web/application/new?applicationType=INDIVIDUAL_REQUEST
https://ekrk.ms.gov.pl/ep-web/application/new?applicationType=ECRIS_INDIVIDUAL
https://ekrk.ms.gov.pl/ep-web/form/show?applicationType=INDIVIDUAL_QUERY
https://ekrk.ms.gov.pl/ep-web/form/show?applicationType=ENTITY_QUERY

The website contains elements with insufficient contrast, which may make it difficult for users with visual impairments to use.
The text “e-Platforma MS” - https://ekrk.ms.gov.pl/ep-web/
The link “Create a new account” - https://ekrk.ms.gov.pl/ep-web/login
Buttons: Save, Add attachment, Delete, Sign, Pay, Print- https://ekrk.ms.gov.pl/ep-web/application/new?applicationType=INDIVIDUAL_REQUEST
Buttons: Save, Add attachment, Delete, Sign, Pay, Print- - https://ekrk.ms.gov.pl/ep-web/application/new?applicationType=ECRIS_INDIVIDUAL
Pagination buttons - https://ekrk.ms.gov.pl/ep-web/application
Pagination buttons - https://ekrk.ms.gov.pl/ep-web/response
Links “pl”, “en”, “help” in the page header and cookie information in the footer - Entire website

When zoomed up to 200%, the visibility of all information on the page is not maintained, which may make it difficult for users with visual impairments to use.
Applies to the entire website.

Tooltip content in forms and the graphic with the national emblem in the page header are inaccessible to users who rely solely on the keyboard, which is a barrier for those not using a mouse. User also cannot fully control the tooltips that appear in the forms.
https://ekrk.ms.gov.pl/ep-web/form/show?applicationType=INDIVIDUAL_QUERY
https://ekrk.ms.gov.pl/ep-web/form/show?applicationType=ENTITY_QUERY
https://ekrk.ms.gov.pl/ep-web/application/new?applicationType=INDIVIDUAL_REQUEST
https://ekrk.ms.gov.pl/ep-web/application/new?applicationType=ECRIS_INDIVIDUAL

The pages do not have titles that reflect their content, which may make navigation difficult for users relying on screen readers.
Applies to the entire website.

The “Date of issueu” field in the forms receives focus even though it is not visible for the user and cannot be filled in.
https://ekrk.ms.gov.pl/ep-web/form/show?applicationType=INDIVIDUAL_QUERY
https://ekrk.ms.gov.pl/ep-web/form/show?applicationType=ENTITY_QUERY
https://ekrk.ms.gov.pl/ep-web/application/new?applicationType=INDIVIDUAL_REQUEST

Download links do not include information about the file format or size.
Files in the “Help” section.

Images and annotations in user manuals do not contain text or alternative descriptions. The manuals lack tags that would allow screen reader usage.
“Help” section.

Links in the website footer that are graphics do not indicate that clicking them opens a new browser tab.
Applies to the entire website.

The website does not include a search engine or site map, which may hinder navigation.
Entire website.

The website does not specify its language, which may hinder screen reader usage.
Applies to the entire website.

Some forms on the website lack labels.
https://ekrk.ms.gov.pl/ep-web/login
https://ekrk.ms.gov.pl/ep-web/visualize

There is no information about expanding or collapsing a menu under the “Downloads” and “Help” links, which may hinder screen reader usage.
Applies to the entire website.

Error messages in forms are not accessible to users relying on screen readers and using only a keyboard. This may hinder completing the forms.
https://ekrk.ms.gov.pl/ep-web/application/new?applicationType=INDIVIDUAL_REQUEST
https://ekrk.ms.gov.pl/ep-web/application/new?applicationType=ECRIS_INDIVIDUAL

The graphic in the “e-Platforma MS” section is not ignored by the screen reader. A technical description is read aloud, which may hinder screen reader usage.
https://ekrk.ms.gov.pl/ep-web

Preparation of the Accessibility Statement

• This statement was prepared on 16 September 2020.
• This statement was reviewed on 14 March 2025.

This statement was prepared based on a self-assessment using the Checklist for assessing the digital accessibility of a website.

The report from the conducted self-assessment is available here (PDF 200 KB)

Facilities, Limitations, and Other Information

The requirements for digital accessibility have not been met due to ongoing works on the development of a new e-service for obtaining information from the National Criminal Register, which will replace the current service. The new e-service is being designed and developed in accordance with the WCAG 2.1 Guidelines and is scheduled to become operational in 2026.

Keyboard shortcuts

You should be able to use standard keyboard shortcuts on the website.

Feedback and Contact Details

Please let us know if you encounter any accessibility barriers.
The Accessibility Coordinator: Ms. Danuta Głowacka-Mazur
E-mail: e-krk@ms.gov.pl or Koordynator.Dostepnosci@ms.gov.pl
Phone: (71) 748-96-00 - choose 6

Everyone is entitled to request the digital accessibility of this website or any of its elements.

Please include in the request the following details:

• your full name,
• your contact details (e.g., phone number, email),
• the exact address of the webpage where the inaccessible element or content is located,
• a description of the problem and the preferred way to resolve it.

We will respond to your request as soon as possible, no later than within 7 days of receiving it.

If this deadline cannot be met, we will inform you and we will provide a new deadline by which we will correct the reported errors or prepare the information in an alternative format. This new deadline will not exceed 2 months.

If we are unable to ensure digital accessibility of the website or the content indicated in your request, we will offer you an alternative access method to the information.

Additional Information